a. If a covered system or appliance fails, or Policyholder suspects a problem, Policyholder is required to immediately contact InHouse at our toll free service number (800) 871-2339, to request service.
b. Standard business hours are 7:00am to 4:00pm Monday - Friday.
c. Service must be requested prior to this contract's expiration date.
d. InHouse will arrange for a service provider to contact Policyholder to schedule a mutually acceptable time for repair visit.
e. At its own expense, InHouse reserves the right to obtain a second opinion. Policyholder may also obtain a second opinion at their own expense.
f. InHouse has the sole right to select which service provider performs service. If InHouse gives Policyholder authority to contact an independent contractor, InHouse will reimburse Policyholder for fees up to but not exceeding limits covered in this contract. Prior to service, it is the Policyholder's sole responsibility to ensure contractor is licensed, qualified, arid repair is covered by this contract. All contractors must be willing to bill for services rendered.
g. No payments will be reimbursed for any labor or materials not supplied or approved by InHouse. All work performed prior to obtaining an InHouse "service tracking number" will not be covered under this contract.
h. InHouse will make all reasonable efforts to provide timely service, but in the event urgent service is requested for a non listed "urgent repair item", all fees, including evening and holiday rates performed under said request will not be covered and will be at the Policyholder's sole obligation to pay.
i. A $45.00 Service Fee is required per serviced item for each dispatched service call requested by any occupant of the dwelling of record. This service fee still applies in the event you fail to be present at scheduled time of service call, or in the event you cancel request while service personnel is in route.
j. All repairs performed on Holidays or non-standard business hours will require a premium labor charge of two times the regular service fee.
k. The service fee shall be paid at time of service, directly to the authorized and approved InHouse representative.
l. Failure to pay service fee will result in suspension of coverage until the service fee, and all related collection cost, has been paid in full. This contract shall be considered void while any service fees are outstanding.
m. Collection efforts are billed at $120.00 per hour, plus other related expenses. A one-hour minimum will be assessed to all collection processes.
n. Contracts under suspension are not eligible for refunds.
o. Policyholder agrees to be liable for all court and legal fees associated with the collection of any outstanding fees over (60) days.
p. Services performed under this contract have a (90) day parts and (30) day labor warranty. During this time, no Service Fee will be charged.
q. InHouse is not required to provide timely service or repairs due to factors beyond its control. This includes, but is not limited to, labor shortages, delays in obtaining part, system, or appliance, and/or weather conditions.
With your purchase you will receive a free one year membership card, (a $50.00 value).
"InHouse saved me when my air conditioning unit quit working. I called and had them out to my house the SAME DAY! My air was cool again and I could go about my business as usual, thanks for the quick response!
-Joseph C., Peoria Realtor
"Your technician was great, on time and replaced my broken hot water heater without any hassles!"
-Mike U., Mesa Homeowner
"I have switched all of my properties to InHouse and they make me look good to my customers with their quick response!
-Jane W., Property Manager
"InHouse helped me close my deal quickly by fixing the air conditioner immediately after it was red tagged by the home inspector."
-Donna M., Glendale Realtor
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